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Calling all cellphone users

The USC Annenberg Center for the Digital Future conducted a survey on cellphone use with Bovitz Inc.

New findings about behavior involving mobile devices confirm what frustrated parents, supervisors and teachers already believed: Many Americans said that using a cellphone — or even its presence — during a meal, a meeting or in the classroom is not appropriate.

Yet those beliefs can vary dramatically by age or the type of technology that respondents use, according to a national survey conducted by the USC Annenberg Center for the Digital Future in collaboration with the market research and strategy firm Bovitz Inc.

For example, the survey reported that the mere presence of a mobile device on the table during a meal was judged inappropriate by 62 percent of total respondents. Even worse are texting during a meal (judged inappropriate by 76 percent of respondents), emailing (79 percent) and browsing the Web (80 percent).

The ultimate no-no for cellphone etiquette at meal time? Talking on a mobile device during a meal, which is considered inappropriate by 84 percent of total respondents.

“We’re finding a whole new social etiquette developing about the appropriateness of mobile devices,” said Jeffrey Cole, director of the Center for the Digital Future at the USC Annenberg School for Communication and Journalism.

“Fifty years ago, no parent would tolerate a child answering the phone five times during a meal,” Cole said. “Now parents face an updated version of that problem when confronting their children about the endless stream of texts they want to answer while the family is together for dinner. And parents use mobile devices, too; it’s their struggle as well.

“Now at least we have evidence that a large percentage of Americans believes some behavior involving the mobile devices in our lives is not appropriate,” Cole said. “Whether we do anything about it is a separate issue.”

Respondents who are employed also reported high levels of disapproval for mobile devices during meetings. While putting a cellphone on the table during a meeting was considered inappropriate by a lower percentage (52 percent) than those with the same view about a cellphone on the table during a meal, large percentages of respondents said that it is not appropriate during a meeting to check email (76 percent), send texts (79 percent), browse the Web (81 percent) or talk on the phone (90 percent).

Students were somewhat less harsh in their views of some behavior involving mobile devices in the classroom: 56 percent of students judged a mobile device on a table during class as inappropriate. Also considered inappropriate during a class were using email (65 percent), texting (58 percent), browsing the web (63 percent) or talking on the phone (92 percent).

The study also found that age and acceptance of technology affect how users feel about appropriate cellphone behavior, which may foreshadow a changing philosophy about how Americans accept mobile devices in group settings.

The survey found differing views on cellphone etiquette when examined by age, with younger respondents more tolerant of cellphones at a meal, during a meeting and in class.

When asked about sending email on a mobile device during a meeting, only 54 percent of respondents ages 18-24 said it was inappropriate, compared to ages 25-34 (68 percent), ages 35-44 (73 percent), ages 45-54 (89 percent) and ages 55 and over (89 percent).

However, tolerance changes when ownership of different types of mobile devices is considered, regardless of age. For example, while 11 percent of basic cellphone owners said it was appropriate to text during a meeting, 25 percent of smartphone owners said it was appropriate.

“We’re starting to see that tolerance of mobile devices is not just reserved for the young; the type of technology one uses makes a difference as well,” said Greg Bovitz, president of Bovitz Inc. “Older users who own smartphones are more tolerant.”

Perhaps the most significant difference in views found in the study was the disparity between how millennials (people born after 1982) and those over the age of 30 perceive the appropriateness of cellphones in social settings.

Overall, much higher percentages of millennials compared to those over 30 think that mobile devices are appropriate at a meal, during a meeting or in class — regardless of what type of cellphone they own. For example, 56 percent of millennials said that a mobile device on the table during a meal is appropriate, compared to 31 percent of those 30 and older.

Even more extreme — 50 percent of millennials think it is appropriate to text during a meal, compared to only 15 percent of those 30 and older.

“Millennials simply have different mindsets about the role of technology in their lives and determining if that technology is appropriate in social situations,” Bovitz said. “Their views are shifting perceptions of how personal technology is tolerated.”

Findings on appropriate cellphone behavior will be reported in the annual report on the impact of the Internet in America, which will be released late this month by the Center for the Digital Future.

These questions were included in the center’s Topical Survey, a new supplement to the main Digital Future Project. Conducted in August 2012, the Topical Survey interviewed 989 Internet users from an online consumer panel, covering privacy, social media usage, use of technology at school, stress with technology and social norms regarding the presence of technology in social settings. The survey has a margin of error of plus or minus 3.1 percent.

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