USC News

Menu Search

Lifeline phones should be enhanced to ensure public safety, USC Annenberg urges FCC

The program should provide affordable mobile phones with access to emergency services for all Americans, filing recommends

Why can’t most inexpensive cellphones receive life-saving emergency weather alerts? Why, unlike people in much of the world, can’t Americans listen to emergency information broadcasts on their cellphones? These are not accidents or unanticipated consequences. These are the results of deliberate decisions by the U.S. cell phone system that should be addressed by the Federal Communications Commission.

Based on a series of meetings with high-level participants from government, industry and academia, the USC Annenberg Center for Communication Leadership & Policy recommends that the FCC ensure that cellphone carriers receiving subsidies through the commission’s Lifeline program provide affordable mobile phones equipped with emergency services for all Americans.

CCLP applauds FCC Chairman Tom Wheeler’s new proposal to expand the Lifeline program to include subsidized access to broadband Internet, which is set for a vote at the FCC’s June 18 meeting. Because broadband Internet is increasingly accessed through mobile devices, the CCLP comment also emphasizes the need for the Lifeline subsidy to cover mobile broadband. While broadband Internet access at home is important, mobile broadband is a critical tool for public safety because it is accessible to users at all times — not only when they are at home.

Three recommendations

Lifeline is a government benefit program that since 1985 has provided discounts on monthly telephone service for eligible low-income subscribers to help ensure they can connect to basic services. The program first launched by providing landline phone service to qualifying households, and over the past decade has expanded to include mobile devices. The CCLP report was submitted to the FCC to offer ways that the program could be updated to improve health and public safety for all Americans.

The comment urges the FCC “to the maximum extent possible, and through the appropriate mechanisms, ensure that Eligible Telecommunication Carriers receiving funding from the Lifeline program: (1) provide phones and plans that allow for at least minimum text messaging and broadband; (2) provide phones that are equipped with an activated frequency modulation chip to enable all Lifeline users to receive life-saving information during emergencies when cellphone networks are overwhelmed; and (3) adopt Wireless Emergency Alerts (WEA) and provide phones that are WEA-capable.”

“Each of these recommendations will help to ensure that the United States continues working toward a public safety system that works for all Americans, from every socioeconomic background and in every region of the country,” reads the comment, citing Rep. Fred Upton, chairman of the U.S. House Committee on Energy and Commerce, who said, “What we must strive for is an emergency system that leaves no one behind.”

Mobile phones today offer enormous potential in regards to public safety and emergency preparedness, but current infrastructure and systems present substantial challenges as well.

Geoffrey Cowan

“Mobile phones today offer enormous potential in regards to public safety and emergency preparedness, but current infrastructure and systems present substantial challenges as well,” said Geoffrey Cowan, CCLP director and USC University Professor who co-authored the comment along with CCLP Senior Fellow Adam Clayton Powell III. Cowan is the former dean of the USC Annenberg School for Communication and Journalism. He also taught communication law and policy at UCLA, where he was founding director of the university’s Center for Communication Policy and argued a landmark case before the FCC.

In 2014, CCLP launched an initiative to research these issues, explore solutions and define minimum capabilities of cellphones for health care, public safety and other public services.

Come together

The recommendations to the FCC result from a Washington, D.C., meeting in January organized by CCLP and The Annenberg Retreat at Sunnylands. That meeting brought together 20 high-level government officials, top mobile technology industry professionals, public advocates and entrepreneurs to discuss the WEA, Next Generation 9-1-1 , FM radio chip activation and the FCC’s Lifeline program.

“These CCLP meetings show how industry, government, entrepreneurs and researchers can come together to reach consensus on improving public services — in this case, using cellphones as platforms for public safety and emergency preparedness,” Powell said.

Participants at the meeting included Google Vice President and “father of the Internet” Vint Cerf, and representatives from the FCC, T-Mobile, Emmis Communications, Mobile Commons, AMG Communications, RAND Corp., National Institute of Justice, Food and Drug Administration and Sprint Nextel.

“This is such a vital area,” said David Turetsky, former FCC public safety and Homeland Security Bureau chief. “The stakes are so high on making improvements in an area where you can save lives using technology in smart ways. The focus on what we could do to move that forward and also looking down the road with the help of some of the more technology oriented participants was very useful.

More stories about: , ,

Lifeline phones should be enhanced to ensure public safety, USC Annenberg urges FCC

Top stories on USC News